Staffing and BPO for U.S. law firms
Dedicated, bilingual staff for your firm
Intake, case-support and back-office professionals based in Guatemala, working your hours. Supervised, secured and billed as one flat monthly fee per role.
- Your hours, live. Guatemala keeps UTC−6 all year, so U.S. business hours are covered by a real person.
- English and Spanish. Every team member is bilingual.
- A U.S. contract. You contract with Trident Management Services LLC, a Wyoming company.
A managed team member, not a placed person
Each team member works only for your firm, follows your procedures and works under your attorneys' direction. We run everything around them.
Supervision and quality
Daily oversight and quality review by our team, so you are not managing day to day.
Equipment and software
Phone system and the tools the role needs, with access to your systems on your terms.
Security baseline
Multi-factor login and same-day access removal on every engagement, plus options you choose.
Three pillars behind every engagement
Security first
A security baseline on every engagement, plus the controls your firm chooses.
Scale through partnership
Start with one role and grow the team as your caseload grows, with one partner managing it.
Process enhancement
We document, measure and improve the workflows our team runs for you. Every change is approved by your attorneys.
Roles across the life of a case
Hire one role or build a team. Every role works under your attorneys' direction, and all drafts go to your firm for review and signature.
Legal Intake Specialist
A dedicated, bilingual intake specialist who answers your firm's line live, follows your scripts, captures the facts of each new matter and books consultations with your attorneys.
See the role →Front officeAfter-Hours Intake Specialist
Live answering for the evenings and weekends you choose, so a new client who calls after hours reaches a person, not voicemail.
See the role →Case supportLegal Assistant
A bilingual assistant who keeps correspondence and files moving under your attorneys' direction.
See the role →Case supportCase Manager
Day-to-day case support from set-up to demand, with every draft reviewed by your attorneys.
See the role →Case supportMedical Records Specialist
Persistent follow-up so medical records and bills arrive without your team chasing them.
See the role →ResolutionSettlement Preparation Specialist
Accurate settlement paperwork, prepared for your attorneys to approve and sign.
See the role →GrowthLegal Marketing Specialist
Consistent marketing support for your firm, delivered remotely.
See the role →Management services
Beyond staffing the seats, we help run the operation around them.
Workforce management
- Call-volume forecasting by hour and day
- Scheduling and shift coverage
- Real-time queue and adherence monitoring
- Absence and backup planning
- Staffing and service-level reports
Business process development
- Workflow mapping from intake to settlement
- SOPs and checklists your firm owns
- Measures: answer rate, callback time, intake completion
- Monthly reviews and improvement plans
- Every change approved by your attorneys
Security first: a baseline, plus controls you choose
Always included
One firm per team member
Shared staff would put client confidentiality and conflict rules at risk, so we never share.
Multi-factor login
Required on every system our team uses.
Same-day access removal
Access ends the day a team member leaves.
Optional controls you can add
Managed, encrypted devices
Company-managed and encrypted computers.
Access limited by role
Only the systems the role needs, granted and removed by your firm.
Confidentiality and HIPAA training
Signed agreements and training before handling medical records.
What our team never does
These limits protect your firm and your clients, and they are written into every engagement.
No legal advice
Team members never advise callers or clients, evaluate cases or predict outcomes.
No fee discussions
Retainers are sent for signature; your attorneys explain fee terms.
No trust-fund access
Your firm holds every client trust account and signs every disbursement.
No shared staff
Each team member works for one firm only, so nothing crosses between firms.
No in-person work
Investigation support is remote: reports, photos and witness contact for your attorneys.
No per-case pricing
A flat monthly fee per role, never tied to cases or settlements.
Getting started
- 01
Discovery call
20 minutes on how your firm works today.
- 02
Proposal
Roles, hours and a flat monthly price, in writing.
- 03
Onboarding
We learn your scripts, procedures and systems.
- 04
Go live
Weekly check-ins through the first month.
About Trident
Trident Management Services LLC is a new U.S. company, formed in Wyoming in 2026. It was built by security and compliance practitioners: our founder is an ISO 27001 Lead Auditor, and we design how our team handles your data from day one.
We are starting with a small number of firms so we can build each engagement around how that firm actually works.
Pricing
One flat monthly fee per role. No per-case or settlement fees. Start with one role and add more as you grow. Exact pricing comes in your written proposal.
Book a 20-minute call
Tell us a little about your firm and we will reply within one business day.
Or email raul.paz@tridentmanagementservices.com.